> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://hitemupapp.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# This phone number has been used too many times error.

If you are not receiving the verification code, you may need to call **611** and request that they unblock **"shortcodes"** from sending you text messages.

If you are getting an error message that says, **"This phone number has been used too many times"** you need to wait 2-3 hours from your last attempt. Google has temporarily blocked you from requesting another code as it thought somebody was trying to hack you. 
![Phone number has been used too many times](https://storage.crisp.chat/users/helpdesk/website/1812e05c7d43fa00/img8939_1qrcu5z.jpeg)


Alternatively, you may use another number for verification purposes. You can get a free number from [Google Voice](https://voice.google.com/u/0/about). Your messages will still come from your cellphone number. 


If you need further assistance, tap the Help button in the app and chat with support.