Articles on: Troubleshooting

What to do when the app freezes?


Reasons why an app would freeze


There are multiple reasons why the app would freeze, and some of the reasons are:


  • The app is outdated.
  • The device's operating system is outdated.
  • The device's storage is full.
  • The device is in low-power mode.


What to check


You need to check the following in your phone settings.


  • Please check the app's version and update it to the newest version if available.
  • Please check the device's OS version by going to phone Settings > About Phone > Software Version ** on Android and phone **Settings > General > About on iOS.
  • Please check if your device is in low-power mode.


Troubleshooting



Updated on: 21/01/2023

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