What to do when the app freezes?

Reasons why an app would freeze

There are multiple reasons why the app would freeze, and some of the reasons are:

The app is outdated.
The device's operating system is outdated.
The device's storage is full.
The device is in low-power mode.

What to check

You need to check the following in your phone settings.

Please check the app's version and update it to the newest version if available.
Please check the device's OS version by going to phone Settings > About Phone > Software Version on Android and phone Settings > General > About on iOS.
Please check if your device is in low-power mode.

Troubleshooting

Please restart your device.
Please Logout of the app and then try to send a message without logging back in. After tapping send, the app will ask you to Log in then you can Log in from there.
Please uninstall and reinstall the app.
If the issue persists, please send us a screen recording showing the issue so we can investigate the problem further.
Follow this guide on how to take a screen recording on iPhone and iPad.
Follow this guide on how to take a screen recording on Android.

Updated on: 21/01/2023