What to do when the app freezes?

Reasons why an app would freeze

There are multiple reasons why the app would freeze, and some of the reasons are:

• The app is outdated.
• The device's operating system is outdated.
• The device's storage is full.
• The device is in low-power mode.

What to check

You need to check the following in your phone settings.

• Please check the app's version and update it to the newest version if available.
• Please check the device's OS version by going to phone Settings > About Phone > Software Version ** on Android and phone **Settings > General > About on iOS.
• Please check if your device is in low-power mode.

Troubleshooting

• Please restart your device.
• Please Logout of the app and then try to send a message without logging back in. After tapping send, the app will ask you to Log in then you can Log in from there.
• Please uninstall and reinstall the app.
• If the issue persists, please send us a screen recording showing the issue so we can investigate the problem further.
  Follow this guide on how to take a screen recording on iPhone and iPad.
  Follow this guide on how to take a screen recording on Android.

Updated on: 21/01/2023