> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://hitemupapp.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What to do when the app freezes?


## Reasons why an app would freeze

There are multiple reasons why the app would freeze, and some of the reasons are: 

* The app is outdated.
* The device's operating system is outdated.
* The device's storage is full.
* The device is in low-power mode. 

## What to check

You need to check the following in your phone settings. 

* Please check the app's version and update it to the newest version if available.
* Please check the device's OS version by going to phone ** Settings > About Phone > Software Version ** on Android and phone **Settings > General > About** on iOS. 
* Please check if your device is in low-power mode.

## Troubleshooting 
* Please restart your device.
* Please Logout of the app and then try to send a message without logging back in. After tapping send, the app will ask you to Log in then you can Log in from there. 
* Please uninstall and reinstall the app.
* If the issue persists, please send us a screen recording showing the issue so we can investigate the problem further. 
[Follow this guide on how to take a screen recording on iPhone and iPad.](https://support.apple.com/en-ph/HT207935)
[Follow this guide on how to take a screen recording on Android.](https://support.google.com/android/answer/9075928?hl=en)